Privacy and Cookies

  1. Introduction

This Privacy Statement specifies the way in which Ahoy Rotterdam N.V. (hereinafter: 'Rotterdam Ahoy’, 'we’ and 'us’), with its registered office at Ahoyweg 10, 3084 BA Rotterdam and listed in the Commercial Register of the Chamber of Commerce under number 24149148, process your personal data (hereinafter: 'Personal Data’). Rotterdam Ahoy adheres to the requirements pursuant to legislation and regulations in respect of processing your Personal Data, including the requirements imposed by the General Data Protection Regulation (hereinafter: 'GDPR’). In this Statement, we explain how and why we process your Personal Data.


  1. Who are we?

We are Rotterdam Ahoy, the place you associate with an experience. An experience that already starts when you visit the website, drive into the parking area or hang up your coat. And it only ends when you look at the photos of your visit to Ahoy and share them with friends or relations. We are 250 event professionals with a mission: creating circumstances and services that elevate your experiences and perceptions to the highest level. We continue innovating until we have reached the very best, without losing our recognisability.


  1. What is Personal Data?

The term Personal Data refers to all information that can be used to identify a natural person, either directly or indirectly. Examples of Personal Data include first names, surnames, mobile and other telephone numbers, postal and email addresses, and dates of birth.

Personal Data relates to a natural person, i.e. the person concerned (hereinafter: the 'Data Subject’). The term 'processing’ refers a.o. to the compiling, storing, use, processing, consulting and transfer of Personal Data.

When you provide your data to Rotterdam Ahoy, you agree to the terms and conditions as recorded in this Privacy Statement. Rotterdam Ahoy ensures that the processing of your Personal Data is carried out with due care, in a secure manner.


  1. How does Rotterdam Ahoy obtain Personal Data?

We compile and process your Personal Data on certain occasions, e.g. if you visit our website, if you register for our newsletters, if you purchase admission tickets for events organised by Rotterdam Ahoy, if you participate as an exhibitor in one of the activities organised by Rotterdam Ahoy, and if you attend our events and take part in our activities or those of our clients.

  1. Which Personal Data and which Personal Data categories do we process?

Rotterdam Ahoy processes the following Personal Data and Personal Data categories for the following purposes:


Personal Data

Processing objective

Name, address, town or city of residence,

telephone number and email address

  • To prepare price quotes and conclude an agreement with you;
  • To perform the agreement you have concluded with us or with our clients (e.g. delivering your admission tickets and processing your registration for an event, exhibition or trade show);
  • To share your registration by means of your permission to have your badge scanned by exhibitors of a tradeshow or exhibition*.
  • To provide you with information on our products and services, special offers, events and any changes that may occur in respect of a certain event, e.g. through our newsletter or on social media;
  • To adjust our range of products and services to suit your personal preferences;
  • In the event of your participation in competitions or events, or to analyse your visit to events and our online media;
  • To improve our services, e.g. by conducting market research and surveys;
  • Relationship and marketing management: We may use your data for commercial activities, for example; if necessary for the development and improvement of our products and / or services, customer service, segmentation of customers and profiling and the execution of (targeted) marketing activities.
  • To enable you to use our Ahoy Wi-Fi free of charge after you register.

IP address

  • To improve and safeguard our website;
  • To display advertisements created especially for you through our advertising networks, including third parties’ websites;
  • To analyse your visit to our website.
  • Relationship and marketing management: We may use your data for commercial activities, for example; if necessary for the development and improvement of our products and / or services, customer service, segmentation of customers and profiling and the execution of (targeted) marketing activities.

Camera surveillance and registration of visual material

  • For commercial or security purposes.

*Badge scanning

You will receive a badge when you visit an event, tradeshow or exhibition. This badge contains the data you provided when registering. Your badge serves as an electronic business card. This means that you can choose - but are in no way obliged - to have your badge scanned by an exhibitor, which can subsequently contact you with information about its products or services. By having your badge scanned, you give explicit permission to share your data with the relevant exhibitor but also to the exhibitor to contact you.


We do not intend to compile any data on visitors to our website who are aged under 16. However, we are unable to verify whether any of our visitors are aged over 16. We therefore advise parents to monitor their children’s online activities in order to avoid data being compiled on children without their parents’ consent.


What is the basis of the processing?

Rotterdam Ahoy primarily processes Personal Data on the basis of consent and/or performance of the agreement, or a legitimate interest. Rotterdam Ahoy has a legitimate interest in processing your Personal Data by means of camera surveillance and registration of visual material for commercial or security purposes. The purpose of camera surveillance is to guarantee your safety as a visitor.

As a visitor, upon entering Rotterdam Ahoy, you will be notified of such processing by means of the House Rules . If you have any reasonable objections to the visual material published, please contact us at .

  1. How do we safeguard your Personal Data?

We maintain a security level at all times when processing Personal Data, which must be more than sufficient - in view of the state of the art - to prevent unauthorised access to Personal Data, or amendments, publications and/or loss of such Personal Data.

  1. How long do we store Personal Data?

We store your Personal Data for as long as is necessary to attain the objectives specified above.

  1. Provision of Personal Data to third parties

In order to provide you with the best possible services and to remain competitive on the event market, we share certain data internally (i.e. with other subsidiaries / sister companies within the group (Ahoy-companies) and co-production organizers) and if necessary externally (i.e. with third parties outside Ahoy).


Service providers and other third parties:

When we use other service providers or third parties in the context of certain common business activities, we may need to share your personal data for the performance of specific tasks or processing purposes (see under 5). Insofar as these third parties process your Personal Data, they do this in the capacity of processor. We enclose a processor agreement to ensure the same level of security and confidentiality of your Personal Data by third parties. In that case, Rotterdam Ahoy remains responsible for these processing operations.


Countries outside the EEA:

When we share your personal data externally with third parties (i.e. outside Ahoy) in countries outside the European Economic Area (EEA), we always take the necessary measures to protect this data. We rely on the following measures:

• the requirements based on the applicable laws and regulations;

• EU model clauses. If applicable, we use standard clauses in agreements with service providers to ensure that the transfer of personal data to parties outside the European Economic Area complies with the GDPR.


  1. Links to third parties’ websites and social media platforms

Our website may contain links to third parties’ websites and to social media platforms. If you use a link to leave our website, please remember that we no longer have any control over the way in which the new website you are visiting  process your Personal Data and safeguards your privacy. We cannot be held responsible and/or liable for the content of these websites, nor for the way in which these websites process your Personal Data and safeguard your privacy. We advise you to consult the privacy statement issued by the website in question, or by the relevant social media platform.


  1. What rights do you have as a Data Subject?

We consider it important to ensure that your Personal Data is correct and up to date. Pursuant to privacy legislation, you have the following rights as a Data Subject:

  • the right to peruse the Personal Data we have received from you and/or about you;
  • the right to rectify the Personal Data we have received from you and/or about you;
  • the right to delete the Personal Data we have received from you and/or about you;
  • the right to restrict processing of the Personal Data we have received from you and/or about you;
  •  the right of data portability;
  • the right to lodge a complaint with the Dutch Data Protection Authority (hereinafter: 'DPA’).

If you wish to exercise any of the aforesaid rights, please contact us by sending an email to We will endeavour to process your request within four weeks of receipt.

  1. What should you do if you have a complaint?

If you have a complaint about the way in which we process your Personal Data, please contact us. You can send your complaint by email to . We will endeavour to process your complaint within four weeks of receipt. If the way in which we have dealt with your complaint does not fulfil your expectations, please contact the DPA. However, we trust that this will not be the case. The  DPA monitors compliance with privacy legislation. You can always submit a complaint to the DPA.


  1. Whom should you contact if you have any questions and/or comments?

If you have any questions and/or comments on this Privacy Statement or the way in which we process your Personal Data, please contact us at  . We will endeavour to respond to your question and/or comment within four weeks of receipt.


  1. Amendments to the Privacy Statement

Rotterdam Ahoy reserves the right to amend this Privacy Statement. We hereby encourage users to peruse the Rotterdam Ahoy Privacy Statement at regular intervals in order to keep abreast of any amendments.


Rotterdam Ahoy Cookies Statement


  1. Cookies

Rotterdam Ahoy may place functional, analytical, advertising and/or tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smart phone during your first visit to our website. It enables us to identify you through your computer, tablet or smart phone the next time you visit our website.


  1. Personal Data compiled by means of cookies

We process the following types of Personal Data by means of cookies:

  • Information relating to your activities on our website;
  • IP address;
  • Internet browser;
  • Type of device.


  1. What type of cookies do we place?


Necessary cookies

These cookies are necessary for the our website to function properly. These cookies cannot be turned off.

Preferences cookies

These cookies make it possible to adapt the website to your wishes and preferences. If you decide to visit our website at another time, the cookies will recognize your visit. This means that the website will be shown in accordance with the preferred settings you have installed. These cookies will place via our website have the following purpose, among others: to remember your preferences, such as the language or region you may have chosen.

Statistical cookies

These cookies enable us to offer you an improved experience on our website. This is because these cookies provide us with information on your surfing behaviour, which enables us to improve our services as well as the components and the functioning of our website. These cookies can help to understand how you as a visitor use our website. This data is collected and processed anonymously.

Marketing cookies

With these cookies we can adapt the information in accordance with your interest. This allow us to offer you tailormade information. 

Unforeseen cookies

The way in which the Internet and websites work means that we do not always have insight into the cookies placed by third parties through our website. In particular, this is the case if our web pages include what are known as 'embedded’ elements; these are texts, images or videos that are stored with another party, but which are shown on, in or through our website.

Please inform us if you encounter any cookies of this type on this website that we have not yet listed in the foregoing. You can also contact the relevant third party directly and ask what cookies they place, why they do this, what the service life of the cookies is, and in what way they guarantee your privacy.

How can you delete cookies?

You can deregister for cookies by changing the settings of your Internet browser so that it no longer stores any cookies. You can also delete all information that was previously stored by means of your browser settings. Another option would be for you to install a browser plugin such as Privacy Badger in order to block (certain) cookies. 



The information posted on this website, in our digital newsletters and on our social media channels originates from several internal and external information sources. Rotterdam Ahoy cannot be held liable in any way whatsoever for the content and consequences of using the information provided. The disclaimer for the relevant sources applies with respect to the various websites referred to.

Any unauthorised or improper use of information obtained through the forms of communication referred to above may constitute a breach of intellectual property rights (regulations pertaining to privacy, publication and/or communication) in the broadest sense of the word.

Rotterdam Ahoy devotes the utmost care to ensure that the content of these forms of communication is (and remains) as accessible, correct, complete and up to date as possible. Nevertheless, it is possible that the sources of information referred to have been altered. Therefore, no liabilities, rights or obligations may be derived from the content of our communications.


This Privacy and Cookie Statement was last amended on 25th March 2024.